Return & Refund Policy

At DogLyrics.com, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Here’s how we handle returns and refunds:

Damaged or Defective Products

• If your product arrives damaged or becomes defective, we’re here to help. Please take a video and photos of the unboxing process, showing the condition of the product upon arrival.
• In the case of a defective product, please take a video demonstrating the issue.
• Send the video, photos, and a refund request to our customer service team at [email protected].

Return Process

• Once we receive your request, we will review your case within 14 business days.
• If your return is approved, you will be notified, and we will provide you with instructions on how to return the product.
• We will cover the return shipping costs for approved returns.

Refunds

• After receiving and inspecting the returned product, we will process your refund within 30 days of receiving your refund request and the returned product.
• Refunds will be issued to the original payment method used for the purchase.

Contact Us

• If you have any questions or need assistance, please reach out to us at [email protected]. We’re here to ensure a smooth and fair return process.

Thank you for choosing DogLyrics.com. Your satisfaction is our priority!